We strive to ensure your satisfaction with every purchase. Our return policy is designed to be fair and transparent, based on the discount applied to the products:
Products at Original Price or Up to 30% Discount
Return Window: Items purchased at their original price or with a discount of up to 30% can be returned within 30 days from the date of purchase.
Return Shipping: We offer free return shipping for these items.
Refund Process: Upon receiving the returned item in its original condition, we will process a full refund to your original method of payment within 7 business days.
Products with Discounts Over 60%
- Return Window: Items purchased with a discount exceeding 70% can be returned within 30 days from the date of purchase.
- Return Shipping: Customers are responsible for the return shipping costs.
- Service Charge: A service fee of ₹100 will be deducted from the refund amount for these returns.
- Refund Process: Upon receiving the returned item in its original condition, we will process the refund, minus the ₹100 service charge, to your original method of payment within 7 business days.
General Conditions for Returns
- Product Condition: All returned items must be in their original, unused condition with all tags attached and in the original packaging.koronapos.com
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
- Non-Returnable Items: Certain items, such as perishable goods, intimate apparel, and custom-made products, are not eligible for return. Please refer to our detailed list of non-returnable items on our website.
How to Initiate a Return
- Contact our customer service team at estinclothing@gmail.com or WhatsApp us at 85720 92590 to request a return authorization.
- Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
- Affix the provided return shipping label to the package. If return shipping is the customer's responsibility, please use a trackable shipping method to ensure the package reaches us safely.
- Ship the package to the address provided by our customer service team.
Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days to your original method of payment.
Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Contact Us
For any questions regarding returns or our return policy, please contact our customer service team at customer.service@example.com or call us at [Customer Service Phone Number].
Note: This return policy is subject to change without prior notice. Please refer to our website for the most current information.
