Return Policy
We strive to ensure your satisfaction with every purchase. Our return policy is designed to be fair and transparent, based on the discount applied to the products:
Products at Original Price or Up to 30% Discount
Return Window: Items purchased at their original price or with a discount of up to 30% can be returned within 30 days from the date of purchase.
Return Shipping: We offer free return shipping for these items.
Refund Process: Upon receiving the returned item in its original condition, we will process a full refund to your original method of payment within 7 business days.
Products with Discounts Over 60%
- Return Window: Items purchased with a discount exceeding 70% can be returned within 30 days from the date of purchase.
- Return Shipping: Customers are responsible for the return shipping costs.
- Service Charge: A service fee of ₹100 will be deducted from the refund amount for these returns.
- Refund Process: Upon receiving the returned item in its original condition, we will process the refund, minus the ₹100 service charge, to your original method of payment within 7 business days.
General Conditions for Returns
- Product Condition: All returned items must be in their original, unused condition with all tags attached and in the original packaging.koronapos.com
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
- Non-Returnable Items: Certain items, such as perishable goods, intimate apparel, and custom-made products, are not eligible for return. Please refer to our detailed list of non-returnable items on our website.
How to Initiate a Return
- Contact our customer service team at estinclothing@gmail.com or WhatsApp us at 85720 92590 to request a return authorization.
- Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
- Affix the provided return shipping label to the package. If return shipping is the customer's responsibility, please use a trackable shipping method to ensure the package reaches us safely.
- Ship the package to the address provided by our customer service team.
